Shipping and Returns

Nuvia Q

Shipping

This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of NuviaQ.com.

You can choose your preferable Shipping Method:

Expedited Shipping
This shipping method is the fastest available. Delivery times are between 2-6 days to all major destinations. Expedited shipping fee is calculated based on the weight of your order, starting from US$ 20.99.

Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 3-8 days to all major destinations. Standard shipping fee is calculated based on the weight of your order, starting from US$ 14.99.

Before we can ship your order, NuviaQ.com has to prepare your products, perform strict quality-control tests and package items carefully. The above delivery estimates do not include order processing time. 

Product Availability and Pricing

Due to product demand and changes in product availability, including as a result of our discontinuing certain products as determined by us in our discretion, product availability through NuviaQ.com is not guaranteed. This applies even for products that you may have purchased previously through NuviaQ.com You can contact a customer service representative through the Contact Us page to determine product availability.

Prices for products offered through NuviaQ.com are subject to change as determined by us in our discretion.  Such pricing policy applies to all products, including products that you may have purchased previously through NuviaQ.com

Shipments and Applicable Duties and Taxes

Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, customs duties and fees and/or other similar types of governmental taxes, duties or fees (collectively, “Duties and Taxes”). You are responsible for the payment of all such Duties and Taxes, irrespective of when you are billed or charged for Duties and Taxes. We have no control over these charges as customs policies vary widely from country to country. When you place an order for which Duties and Taxes are applicable, the calculation of the Duties and Taxes payable by you may not occur until after you have placed your order. This means that the first time you learn about the amount of the Duties and Taxes charged to you may not be until you receive your credit card statement or your receipt from us with your shipment. In some cases, the calculation of Duties and Taxes may cause a shipping delay beyond our original delivery estimates.

General Return Policies

1.  Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a “Product Return” form that must be included with your package. All the return item(s) will go through inspections. We will process the refund when we get the returned package and confirm that the product has the problems mentioned.
2.  Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.
3.  Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
4.  This return policy does not apply to our business resellers. Please contact us for additional instructions.

Contact Us

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