Widerrufsrecht

Since we have a 30-day return policy, you have 30 days from receiving your product to request a return.

In order to return the product, it must be in the same condition as when it was delivered to you, meaning it must be unworn or unused, labeled, and in its original packaging. Additionally, you must have the receipt or proof of purchase.

To initiate a refund, you can contact us at nuviaqstore@gmail.com. Please note that returns must be sent to the following address: [ENTER RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Products sent to us without a return request will not be accepted.

For all your questions regarding returns, you can always contact us at nuviaqstore@gmail.com.

 

 

Damages and problems
Please check your order when you receive delivery and contact us immediately if the product is defective, damaged, or if you received the wrong product. This way we can evaluate the issue and fix it.

 

Exceptions/non-refundable items
Perishable products (ex. food, flowers or plants), special products (e.g. special orders or personalized products) and personal care products (e.g. some types of products, such as beauty products, are non-refundable. Additionally, we do not accept returns for hazardous materials, flammable liquids or gases. If you have any questions or concerns regarding a specific product, please contact us.

Unfortunately, we cannot accept returns for discounted items and gift cards.

 

Exchanges
The fastest way to get to the product you want is to return the product you have and make a separate purchase for the new product after the return is accepted.

 

The 14-day withdrawal period in the European Union
Despite the above, if the product is sent to the European Union, you have the right to cancel or refund your order within 14 days for any reason and without any justification. As mentioned above, your product must be in its original condition when it reaches you, that is, it must not have been worn or used, it must be labeled and in its original packaging. Additionally, you must have the receipt or proof of purchase.

 

Refunds
After we receive and review your return, we will notify you and inform you whether your refund request has been approved or not. If your request is accepted, a refund will be automatically issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If more than 15 business days have passed since we approved your return, please contact us at nuviaqstore@gmail.com.